Return Policy
At DiStefano Hair Restoration Center, we take pride in the effectiveness and quality of our products and services. Due to the nature of our treatments and the high success rates experienced by our patients, our return policy is structured to maintain fairness while ensuring each patient receives the best care.
General Policy
All sales are final on products purchased through Hairman.com, except where noted below. We do not accept returns on shampoos, conditioners, topical treatments, or other non-device products once purchased.
DHRC LaserCap Return Policy
For the DHRC LaserCap, we offer a 30-day return policy with a 1-year warranty. Due to the effectiveness of this medical-grade device, many patients begin seeing results within the first month of use. To prevent policy abuse, please note that the 30-day return policy is non-negotiable and applies strictly within the first 30 days from the date of purchase.
If you wish to initiate a return for the LaserCap within the eligible period, please contact our team at:
We will guide you through the return process and ensure a smooth experience.
Warranty Information
The DHRC LaserCap includes a 1-year manufacturer warranty covering device defects under normal use. If you experience any issues with your LaserCap within the warranty period, please reach out to us immediately, and we will assist in resolving the matter swiftly.
Non-Returnable Items
Please note, for all other products, including topical treatments and hair care products, we do not accept returns. These items are medical or cosmetic consumables and cannot be resold once opened to protect the safety and health of our patients.
Questions?
If you have any questions regarding our return policy, please do not hesitate to contact our team. We are committed to providing transparency and clarity for all your hair restoration needs.
